Who Should Attend

Staff who are leading teams, project managers or change agent in their job roles

Course Outline

• Participants are given opportunity to practice conflict management in a role play.
• Sharing of experience on conflicts at work or personal context
• Learn tools such as Thomas-Kilmann Conflict Model to help them manage conflicts at work
• Learn to collaborate and resolve differences
• Sharing of Best-In-Class experience in conflict management

Course Objectives

At the end of this course participants will:

• Identify potential conflicts
• Be able to apply new tools and skills to manage conflicts more effectively
• Identify the preferred conflict management style
• Be able to demonstrate behaviours associated to resolving differences

Course Delivery Format

Classroom and instructor led and real life work examples

Course Duration

1 full day